Welcome to Your Tenant Portal

Everything you need in one place — pay rent, submit maintenance requests, review your lease, and find helpful resources for your rental home.

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Pay Rent

Find payment methods and due date information.

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Maintenance Request

Report an issue — call, email, or submit online when available.

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Lease & Renewal

Review lease terms, download documents, and start the renewal process.

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Emergency Line

For urgent maintenance issues that can't wait until business hours.

Rental Payments

Pay Your Rent

Rent is due on the 1st of each month. See below for payment options and important dates.

Online Payment Portal

Pay securely online via ACH or credit/debit card.

Pay Online →
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Payment Questions?
Email us at info@drakehomerentals.com for any payment-related questions.
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Due DateRent is due the 1st of each month. A 5-day grace period applies through the 5th.
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Late FeesA late fee of $50 is assessed on the 6th if rent remains unpaid. Please contact us if you're experiencing hardship.
Maintenance

Maintenance Requests

Having an issue? Reach out and we'll get on it. Non-emergency requests are typically addressed within 24–48 hours.

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Report a Maintenance Issue

To report a maintenance issue, email us and we'll get it taken care of. Non-emergency requests are typically addressed within 24-48 hours.

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Email Us
info@drakehomerentals.com

Online maintenance request form coming soon.

Response Time Guide

Emergency
Flooding, gas leaks, no heat in winter, fire damage, sewage backup, break-in damage
Response: Immediate - email with URGENT in subject
Urgent
A/C out in summer, broken lock, water heater failure, refrigerator not cooling, major leak
Response: Within 24 hours
Routine
Dripping faucets, running toilet, appliance issues, caulking, weatherstripping, cosmetic repairs
Response: Within 2-5 business days

🚨 After-Hours Emergency

For emergencies that pose an immediate threat to health, safety, or property, email us with URGENT in the subject line. Please do not use this for routine requests.

✉️ Email URGENT
Qualifies as emergency: Gas smell · Flooding · Fire · No heat below 40°F · Sewage backup · Electrical hazard · Break-in
Documents & Policies

Lease, Renewal & Tenant Guidelines

Review your responsibilities, request documents, and start the lease renewal process.

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Lease Documents

Documents available upon request - email us at info@drakehomerentals.com.

  • Standard Residential Lease Agreement
  • Pet Addendum
  • Move-In / Move-Out Checklist
  • Lease Renewal Request Form
  • Notice of Intent to Vacate
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Tenant Guidelines

  • Quiet hours are 10:00 PM - 7:00 AM
  • Tenants are responsible for lawn care & snow removal
  • No alterations without written approval (paint, fixtures, etc.)
  • Smoke detectors must remain operational at all times
  • Grilling is allowed on patios only - not under covered structures
  • Report pest issues promptly for fastest resolution
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Pet Policy

  • Pets allowed in designated properties with approval
  • $300 refundable pet deposit per pet
  • $25/month pet rent per pet
  • Max 2 pets per household
  • Breed restrictions apply - email office for details
  • All pets must be current on vaccinations
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Move-In / Move-Out

  • 30-day written notice required before move-out
  • Complete the move-out checklist for full deposit return
  • Professional carpet cleaning required at move-out
  • All keys and remotes must be returned
  • Final walkthrough scheduled within 48 hours of move-out
  • Security deposit returned within 30 days per KS law
Helpful Information

Frequently Asked Questions

Answers to the most common questions our tenants ask.

We'll reach out approximately 60 days before your lease expires with renewal options and any updated terms. If you'd like to renew early, download the Lease Renewal Request Form above and return it to our office. We try to keep rent increases minimal and always provide at least 30 days notice of any changes.
Auto-pay is not yet available but is coming soon. For now, mail checks to our office or contact us to arrange payment. We'll notify all tenants when online payment options become available.
In most of our properties, tenants are responsible for electricity, gas, water/sewer, trash, and internet/cable. Your specific lease will outline exactly which utilities are your responsibility. Ottawa utility providers include:

Electric: Evergy — (800) 383-1183
Gas: Kansas Gas Service — (800) 794-4780
Water/Sewer/Trash: City of Ottawa — (785) 229-3620
Internet: Cox Communications or AT&T
Small container gardens and raised beds are generally welcome, but please get written approval first. No permanent structures (sheds, fencing, etc.) may be added without permission. Any approved modifications must be returned to their original state at move-out unless otherwise agreed upon in writing.
We understand life happens. If you need to break your lease, contact us as early as possible. An early termination fee of two months' rent typically applies, though we may be flexible depending on the circumstances and how quickly we can find a new tenant. Military service members are protected under the Servicemembers Civil Relief Act (SCRA) and may terminate without penalty with proper documentation.
Yes, we require all tenants to carry renter's insurance with at least $100,000 in liability coverage. Renter's insurance is very affordable — typically $15–$30/month — and protects your personal belongings in case of fire, theft, or water damage. Drake Home Rentals must be listed as an "interested party" on your policy. Proof of coverage is required at move-in and must be maintained throughout your lease term.
Here are some helpful Ottawa, KS resources:

City of Ottawa: ottawaks.gov — (785) 229-3600
Franklin County: franklincoks.org
Ottawa Post Office: 101 S Main St — (785) 242-4400
Adventist Health Ottawa: 1301 S Main St — (785) 229-8200
Ottawa Police (non-emergency): (785) 242-1700
Ottawa Fire Dept (non-emergency): (785) 229-3650
Ottawa Public Library: 105 S Hickory — (785) 242-3080
USD 290 School District: usd290.org

Get in Touch

We're here to help - reach out anytime via email

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Email
info@drakehomerentals.com
Replies within 1 business day
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Office Hours
Mon-Fri, 9AM - 5PM
Email anytime, we respond during business hours
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Emergencies
Email with URGENT subject
For after-hours health/safety emergencies